More FAQs
Find the answers to your questions down below.
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How will I find my driver? Do you provide meet and greet service?
Your uniformed driver (Suite and tie) will be holding a sign with your name at the baggage claim level for domestic flights, and outside of customs for international flights or designated meeting area if the airport has one. The driver will send you a text message if you provided you cellphone number, which will make it easier for you to find him. The “meet and greet” is a welcoming addition to our service in unfamiliar airport or after a long flights. If you are unable to locate your chauffeur please call the dispatch at (409) 761-1184 so they can help you locate each other.
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How can I make a reservation?
We offer four simple ways to book a ride.
- Website: galveston-shuttle.com/book-a-ride
- Email: book@galveston-shuttle.com
- Phone: (409) 761-1591
- App: Galveston Shuttle & Limo app in Apple and Play stores.
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How do I pay for my reservations?
- You can make payment by paying our electronic invoice where you can make the payment securely online. (the easiest way)
- You can provide your credit card information by filling up a credit card authorization form, and send it to us along with a copy of your credit card and your identification.
- In some cases, or under request, you can make payment through Paypal.
- You can also send us a check at least 7 days before your pick up date
- All reservations must pre-paid in advance, we do not allow cash payment to the drivers.
- Website: galveston-shuttle.com/book-a-ride
- Phone: (409) 761-1591
- Email: book@galveston-shuttle.com
- App: Galveston Shuttle & Limo app in Apple and Play stores.
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Does the driver accept credit cards or cash?
- You can make payment by paying our electronic invoice where you can make the payment securely online. (the easiest way)
- You can provide your credit card information by filling up a credit card authorization form, and send it to us along with a copy of your credit card and your identification.
- In some cases, or under request, you can make payment through Paypal.
- You can also send us a check at least 7 days before your pick up date
- Our drivers do not accept payments in any form. Your payment information will be collected during the booking process whether you book online, through our app or by phone.
- Website: transgateslimo.com/book-a-ride
- Phone: (281) 217-0772
- Email: book@transgateslimo.com
- App: Galveston Shuttle & Limo app in Apple and Play stores.
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How can I get a copy of my receipt?
You can get a receipt automatically after your payment, or by signing up with a valid email address. You can also call our staff to email you a copy of your receipt, or ask your driver to provide you with one at the end of the service.
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What method of payment do you accept?
You can get a receipt automatically after your payment, or by signing up with a valid email address. You can also call our staff to email you a copy of your receipt, or ask your driver to provide you with one at the end of the service.
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Do you offer any discounts?
Yes we do. We offer a variety of discounts from newspaper coupons, local discounts, seasonal promotions and Corporate Discounts. Most must be provided when the reservation is made and/or they must be associated with an account and paid promptly to qualify. Please check with your salesman or association for Discount/Coupon Codes.
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How do I know if my booking has been confirmed?
We will acknowledge all confirmed reservations via an e-mail unless otherwise the customer specifies in the comment box that he/she requires us to respond via other means.
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What precautions should i take in safely sending my daughter off in a prom limousine?
Be sure the itinerary is set well before the night-the limousine driver should know exactly when to pick up and drop off the prom goers. Go over the limousine regulations with your daughter-no drinking, smoking or horseplay in the limousine.
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What are your hours of operation?
We provide service 24/7 365 days a year. But the office hours are 8:00 am to 7:00 pm everyday.
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If you don't have a car that I'm looking for, can you still help me find one?
Absolutely! We can do our best to provide you with any car of your choice from our affiliates companies!
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What types of vehicles do we have available?
All of our limousines are late model vehicles ranging in size from 6 to 18-passengers. All vehicle rentals include chauffeur.
- Sedan Service (3 passengers)
- SUV service (6 passengers)
- Passenger van (maximum 14 passengers)
- Escalade Limousine (16 & 20 passengers)
- Hummer Limo (16 passengers)
- Party Bus (14 to 25 Passengers)
- Passenger Bus (15 to 25 passengers)
- Shuttle Bus (15 to 56 passengers)
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Can we bring our own alcohol into the limousine?
Yes. We recommend you place these items in a small cooler where you can dispose of your empties and trash at the end of the day/night.
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How do I make requests to my driver during the trip?
All of our stretch limousines have intercom systems for talking to your chauffeurs during the trip. Also, all drivers carry cell phones so that you can maintain communication for additional pickups throughout the day.
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What do I do if I discover that I have accidentally left something in the limousine?
If you have not already called us, we will immediately let you know if someone in your party has left an object of value in the limousine. Please call our support staff to inquire about a lost item.
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Do I need to put my child in a car seat?
Yes, Texas Laws requires car seats for children, so you should know and comply with the legal requirements.